when will my order ship?
We're a small-batch brand — each drop is made with care. Orders ship within 7–14 business days of the drop date. You'll get a tracking number by email the moment it ships.
✦ we're real people
we've got you.
questions about your order, sizing, or anything else — we're here.
// orders
can i change or cancel my order?
Email us at hello@tetheredapparel.com as soon as possible. We'll do our best, but once an order is in production or shipped we may not be able to make changes.
i haven't received a confirmation email.
Check your spam folder first. Still nothing? Email us at hello@tetheredapparel.com and we'll sort it out.
// sizing
what sizes do you carry?
Unisex XS through XXL. Our hoodies run true to size with a relaxed, oversized fit. If you're between sizes, we recommend sizing up for that lived-in hoodie feel.
are the hoodies true to size?
Yes. 14oz heavy fleece, unisex cut. They're meant to be worn big and cozy. Check the size guide on the product page when the store launches.
// returns & exchanges
what's your return policy?
30 days from delivery, unworn and unwashed. Email hello@tetheredapparel.com to start a return. Full details are in our Terms of Service.
my item arrived damaged or wrong.
We're so sorry. Email hello@tetheredapparel.com with a photo and your order info and we will make it right, fast.
are sale or limited items returnable?
Items marked final sale at time of purchase are not eligible for return or exchange.
// shipping
do you ship internationally?
Not yet. US only for now. Stay tuned.
how long does shipping take?
Once your order ships, standard delivery is typically 3-7 business days depending on your location.
// community support
i've heard tethered supports girls getting to camp. how does that work?
Tethered was started by a YoungLife leader who believes in showing up for her community. When girls need support getting to camp or covering a trip cost, this brand is one of the ways we show up. It's not a policy. It's just who we are. If you have a specific situation, reach out at hello@tetheredapparel.com.
// contact
still have a question?
we're real people and we actually read our emails. reach out and we'll get back to you within 1-2 business days.
email us ✦